Making cash machines more accessible for blind and partially sighted people

Finalist category: Accessibility Award 2013

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Accessibility Award, Winner, 2013

Imagine how difficult it is for a blind or partially sighted person to use a cashpoint unaided. It’s an everyday task that many of us take for granted that can often only be completed by asking for help from a stranger in the queue – which can be a very high risk option!

Barclays was the first UK bank to respond to the RNIB’s ‘Making Money Talk’ campaign, which highlighted the fact that less than 70 of the 64,000 ATMs in the UK had audio capability. This allows customers to respond to audio instruction using a pair of headphones plugged into a connection in the cash machine.

Barclays has updated over 3500 cash machines across the UK and is also issuing High Visibility Cards to help customers use their card in ATMs and Chip & PIN devices. Their action kicked-started a similar response from other banks and will bring benefits to thousands of people.

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