Finalist category: Workplace Inclusion Award
Finalist, Workplace Inclusion Award, 2020
Jonathan Papworth and his brother Simon founded Person Centred Software in May 2013 as the first company in the UK to launch a mobile system to evidence care digitally within care homes and improve the quality of care for residents. With an ageing population and large-scale recruitment challenges, Person Centred Software is on a mission to support outstanding care for some of the most vulnerable people in society. To date, over 150,000 carers and nurses in the UK are trained on using Mobile Care Monitoring, evidencing 3 million care notes a day.
Mobile Care Monitoring is the most widely-used digital care system in the UK, and most widely referred software provider within social care. Over 1,800 care homes use Mobile Care Monitoring with 94% rated Good or Outstanding by Care Quality Commission (CQC), the regulator of all health and social care services in England.
The app-based, icon-driven system requires limited need for typing, ideal for non-native speakers of English, those with dyslexia and non-IT literate people. On average, care homes evidence 51 care notes per resident per day, which just isn’t possible on paper or many other systems. Information can easily be shared with families through a secure electronic portal called the Relatives Gateway to keep them informed.
The digital care system designed for carers is easy to use, fast, and icon-driven with limited need for typing to save time on documentation and leave nothing undocumented. The system works on handheld devices so that carers can evidence care in real-time. Carers enter information once and it updates everywhere. All care records are automatically at the care manager’s fingertips, rather than in files and folders. The increase in real-time data gives managers confidence to make timely decisions, provide the best care and support compliance measures.
Paula Howlett, Care Manager, Abbeyfield (Somerset) Society says, “I love the system as it’s so inclusive. Carers who have severe dyslexia are well supported because the app is intuitive and easy to navigate. Older members of staff took to the handsets with no problems. The fact that staff were on side and using it from the start is a testament to how easy to use Mobile Care Monitoring is.”
Due to the inclusivity and ease of use of Mobile Care Monitoring staff have a quick learning curve. Shari Tindle, Deputy Manager, Tilsely House Care Home said, “staff surprised themselves by how quickly they adapted.” As a result 85% of care homes go from using paper to the system in one day.
Mobile Care Monitoring saves every carer three days per month on paperwork with care interactions evidenced as they happen, achieving the company’s aim to give staff more time to spend with residents, support regulatory compliance and improve the quality of care.
Person Centred Software stores over two billion care notes to date. The volume of data recording and analysis tools gives providers care insights they never had before. Mobile Care Monitoring helps providers measure effectiveness of care and use analytics to reduce risks, e.g. monitoring residents’ fluid intake can lead up to a 33% reduction in falls and UTIs.