ServiceNow Accessibility assessment for SAAS tools

Finalist category: Workplace Inclusion Award

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Finalist, Workplace Inclusion Award, 2023

ServiceNow LogoServiceNow was founded in 2004, and develops a cloud computing platform to help manage digital workflows in the enterprise.

Employees in 85% of Fortune 500 companies worldwide use the Now platform to provide digital workflows for: digital transformation, employee experience, customer experience and cross-enterprise applications.

“We believe accessibility should have deeper meaning than merely meeting legal requirements; companies should work on accessibility because it’s the right thing to do. From a business perspective, we believe thoughtful accessibility work can become an incredible competitive advantage.

But this can only happen where we go beyond adherence to accessibility standards to also value the usability of our Platform and Products to people with access needs. For us to understand that, we need to them as part of design process from the earliest stage.

So we have established an Early Insights process, where volunteers from our internal disability community are aligned with different product teams to help identify pain points from the earliest stages of design and development and build accessibility into the fabric of products at the outset.”

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